Glovo recrute les profils suivants:
-Retail Manager
-Strategic Account Manager
-Account Manager
Nous sommes une startup basée à Barcelone et l’acteur de livraison à la croissance la plus rapide en Europe, en Afrique et en Asie occidentale. Avec la nourriture au cœur de l’activité, Glovo livre n’importe quel produit dans votre ville à tout moment de la journée.
Chez Glovo, vous aurez le travail de votre vie tout en travaillant ensemble vers notre vision commune de donner à chacun un accès facile à tout dans sa ville. Nous accueillons les meilleurs artistes qui apporteront de nouvelles idées, des perspectives diverses et vous offriront les opportunités et la liberté de grandir et d’avoir un impact réel sur des millions de vies… tout en vous amusant !
Nous croyons que la diversité ajoute une valeur incroyable à nos équipes, nos produits et notre culture. Nous savons que les meilleures idées et solutions naissent en réunissant des personnes du monde entier et en favorisant une culture d’inclusion où chacun se sent entendu et a la possibilité d’avoir un réel impact. C’est pour cette raison que nous nous engageons à offrir des chances égales aux talents de tous horizons.
La façon dont nous gérons notre entreprise repose sur la conviction qu’en offrant un service WOW à nos clients, nous serons en mesure de changer le marché de la livraison. Comment le faisons-nous ? En prêtant attention à tous les détails. Glovo est une place de marché hyperlocale regroupant les endroits les plus branchés de chaque ville et livrant leurs produits en moins de 60 minutes. En tant que gestionnaire de compte, vous jouerez un rôle clé au sein de l’équipe Glovo Partner Operations. Vous serez directement responsable d’établir et de maintenir de bonnes relations entre nos partenaires et notre entreprise. Vous assurerez la liaison avec les marques, les magasins et les restaurants les plus réputés de votre ville.
Glovo recrute Plusieurs Profils
Retail Manager
Be a Part Of a Team Where You Will
- Give you the trust and support to grow, develop, and make a difference while encouraging you to bring your unique perspective to the table
- Collaborate together and learn from each other
- Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support.
- Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
- Understand motives of inactive partners and churned partners and make plans to improve MoM.
- Define scalable processes, making sure long tail partners are self-sufficient in using our tools.
- Draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets
- Identify new assets to sell to the long tail partners and implement the whole process.
- Review and propose partner communications, ensuring partner engagement and long-term relationships.
- Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
- Work on improving Kpis for the long tail partners through comms, tech releases, new features implementation, and different analysis and tests
- Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
You Have
- +3yr experience in fast-paced environments (tech-startups, consulting firms, IT firms, FMCG)
- Strong business fundamentals, plus you are highly motivated, strategic thinker
- Obsessed with scalable processes, automation and self-sufficiency
- Get things done attitude, proactive, organized, and obsessed with details
- Exceptional verbal and written communication skills with an aptitude for building strong client relationships
- Strong analytical skills. Ability to look for the root cause of a problem and to solve it based on data
- Proficient knowledge of local language and English
- An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!
Main Kpis
- Scale Self-Service Promotool utilization rate (% of stores using promotool)
- Improve the promotool traffic (unique partners visits)
- Partner revenue & amount of partners buying assets
- Partner Operations Kpi as Cancellations, Bad Ratings and Prep Time
- Number of partners doing orders
- % Churn over portfolio
- Co responsible of partner activations SLA
Experience Our Glovo Life Benefits
- Enticing equity plan (if applicable)
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- External learning budget
What You’ll Find When Working At Glovo
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance
Postulez ici
Strategic Account Manager
Be a Part Of a Team Where You Will
- Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partners meetings and business reviews).
- Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
- Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
- Ensure that Glovo has the best content by signing exclusivities with partners.
- Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
- Improve Glovo’s revenue through contract conditions and selling assets.
- Understand, build action plans and follow up on churned and inactive partners.
- Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
You Have
- At least 3-4 years of experience in high-performance account management or Business Consultancy.
- Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
- Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
- Comfortable working in a high growth and high-performance start-up with a fast pace.
- Computer literate; good knowledge of Google Docs and MS Office, Excel.
- Excellent Local Language and English skills.
- Strong Commercial skills.
- Good communication and interpersonal skills
- Project management skills, highly organized and detail-oriented.
- Problem solver, data-driven with an analytical approach
- An empathetic, inclusive and curious attitude.
We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!
Main KPIs
- Partner growth GMV and Orders
- Promotool penetration and % of orders in promo
- Partner revenue through assets monetization
- Partner Operations Kpis that have an impact on the UX such as cancellations, bad ratings and delivery times
- Active Partners
- Exclusive partners
Main Areas Of Contact
- Marketing local team
- Operations local team
- Finance Local Team
- Partner support and content
- Sales local team
- HQ Regional team
Experience Our Glovo Life Benefits
- Enticing equity plan (if applicable)
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- External learning budget
What You’ll Find When Working At Glovo
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance
Postulez ici
Account Manager (They/She/He)
Be a Part Of a Team Where You Will
- Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
- Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
- Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
- Ensure that Glovo has the best content by signing exclusivities with partners.
- Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
- Improve Glovo’s revenue through commission renegotiation and selling assets.
- Understand, build action plans and follow up on churned and inactive partners.
- Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
You Have
- At least 2 years of experience in high-performance account management or Business Consultancy.
- Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
- Comfortable working in a high growth and high-performance start-up with a fast pace.
- Computer literate; good knowledge of Google Docs and MS Office, Excel
- Excellent Local Language and English skills.
- Strong Commercial skills.
- Good communication and interpersonal skills
- Project management skills, highly organized and detail-oriented.
- Problem solver, data-driven with an analytical approach
- An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!
Main KPIs
- Partner growth GMV and Orders
- % Of orders in promo paid by partner
- Achieve other revenues from selling assets / Monetization
- Ops Kpis that affect Ux such as cancelations due to partner or Wrong or missing items
- Active Partners.
- Exclusive partners.
Main Areas Of Contact
- Marketing local team
- Ops local team
- Finance Local Team
- Partner support and content
- Sales local team
Experience Our Glovo Life Benefits
- Enticing equity plan (if applicable)
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- Online therapy and wellbeing benefit
- External learning budget
What You’ll Find When Working At Glovo
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance